GD Express proudly offers the first domestic express courier liability coverage solution, Enhanced Liability Coverage (ELC), to those concerned about shipping their valuable shipment. Unlike other services, ELC is a truly enhance liability that covers against all risks during the course of carriage. Any claim with ELC is hassle free. we take serious responsibility in every shipment you consigned to us for carriage. Subject to the Standard Conditions of ELC, if there is any loss, damage and/or shortage to your shipments, we ensure that you will be compansated accordingly in the shortest time possible.

We are also the first local express courier company to offer liability coverage up to RM25,000 per consignment note or the value of the shipment, whichever is lower. In the event that your shipment is worth more than RM25,000, liaise with us, we may increase the liability coverage for you.

Enhanced Liability Coverage For Business
Enhance Liability Coverage For Business (ELC-4-B) caters for organisations that require courier service frequently. To be eligible for this coverage, organisations are require to maintain a service account with us.

Enhanced Liability Coverage For You
Enhance Liability Coverage For You (ELC-4-U) is suitable for individuals who periodically send valuable shipments. The step are very simple, please liaise with our Customer Service /Claim and Compensation Unit (CCU) personnal.

Rates Calculation

FAQ

What is Enhanced Liability Coverage?
Enhanced Liability Coverage (ELC) is a new solution offered by GD Express that will cover the shipment from all risks during the course of carriage. With this coverage, there is an enhanced system to monitor your shipment.

How to obtain ELC coverage?
To obtain a valid ELC coverage on your shipment(s), you shall be required to fill up a ELC Declaration Form, subject to CCU approval of the same and payment duly made before consigning any shipment to GD Express for carriage. Please obtain the form from CCU, Customer Service personnal or any of our branches. For security purposes, do not disclose any details or information on the form or attach together with your consignment note and/or the shipment. Please fax, email or submit the Declaration Form straight to the GD Express CCU.

How long is the coverage period?
ELC provide extensive coverage against all risks from the point of collection/receipt of the shipment until delivery of the same to the recipient. The ELC coverage is deemed expired upon recipient signed and/or stamped on the Proof Of Delivery without raising any loss, damage, shortage and/or any other dispute to the shipment.

What constitutes All Risks?
Please refer to Standard Condition of ELC, copy of which are available upon request.

What is the coverage?
ELC will override the existing liability of RM200 provided by GD Express and increase the amount of liability to the full value of the shipment but with a maximum liability of RM25,000 per consignment note.

What types of commodities for ELC?
Please refer to CCU/Customer Service/Sales personnal for further information.

What will be the basic of declaration?
Shipper may declare their shipment(s) in any value they wish. An Average Clause Claim formula shall be adopted. However, shippers are recommanded to declare their shipment(s) according to the market value.

How should the shipment(s) be packed?
Shippers must ensure appropriate packing of shipment(s) so that the contents are appropriately protected during the normal pallet and parcel precessing and machanical sorting, as well as to prevent the shipment(s) from causing damage to other shipments. Each shipment must be packed and sealed in a manner befitting the weight, size and nature of the contents. The mode and duration of conveyance must be taken into consideration. In the event that the shipment(s) is not packed in an appropriate manner, it is at the discretion of GD Express to either reject the shipment(s) or send the shipment(s) at the shipper's own risk.

Will GD Express inspect the shipment(s) before proving coverage?
Yes, inspection will be done under high security surveillance.

Claim?
Claims will be paid within 14 working days provided sufficient documents are received by GD Express CCU.