GD Express is constantly looking at ways to enhance customer service function to ensure a reliable service. We have installed a proof of delivery (POD) system to track consignments that flow through our hub. This will subsequently be expended into interactive web-based tracking system to track deliveries.
To increase efficiency in its daily operations, the Company has upgraded its IT infrastructure to manage its customer orders, tracking requests, complaints, traffic control, consignment manifesting, billing, accounting, receivables and numerous reporting.
The management believes in a modular approach in developing the overall IT infrastructure. Our in-house IT team works closely with our operation and office staff to better understand and customize to users needs. Meanwhile, an overall IT development plan has been formulated providing us the long-term direction in bringing GD Express to the forefront of technology.
In striving to become a reliable and trusted service provider, the management has also strengthened the hub security control system and tightened its transit security arrangement. All consignments are carefully recorded and tagged and all handing and tracking over at the various points of transfer are documented to enable tracing. A complete and advanced security surveillance system has been installed in different operation areas to prevent pilferage.