Frequently Asked Questions (FAQ)
What is Speed-PAC?
Speed-PAC is a prepaid product with maximum weight of either 3kg or 10kg. Each purchase of Speed-PAC includes one(1) Speed-PAC consignment note and one(1) Speed-PAC Box. Speed-PAC can be used immediately or kept for later use. Speed-PAC can be purchased from any GDEX Branch, Affiliate and Agent. Refer to GDEX Network List to locate a station near you.
Is there any packaging requirement?
Speed-PAC Box must be used together with Speed-PAC consignment notes according to the specific weight limit. No other packing materials allowed.
What if shipment exceeds the maximum weight printed on the consignment note?
Prepaid Add On needs to be purchased for overweight shipment. Customer can choose to use Prepaid Add On 1KG sticker or Prepaid Add On 5KG sticker according to actual weight of shipment upon lodge-in. For Pick-up arrangement, Prepaid Add On sticker can be bought in advance and pasted on overweight shipment upon pick-up. GDEX reserves the right to hold or not to accept any shipments exceeding maximum weight limit if customer disagrees to pay for Prepaid Add on.
Where to lodge-in once shipment is prepared?
All shipments with Speed-PAC consignment notes can be lodged in at any GDEX Branch, Affiliate and Agent located in Peninsular Malaysia as listed on our website. Alternatively, contact GDEX Pick-Up Hotline at 03-7787 6688 or your nearest GDEX station to arrange for shipment pick-up. Pick-up surchage is RM5.00 per pick-up arrangement.
Does this product have any expiry policy?
Yes. Expiry date is printed on the consignment note. GDEX reserves the right not to accept any shipment lodged in after the expiry date. Expired consignment notes are not refundable or exchangeable.